Frequently asked questions

What if I have questions while I'm taking the online program?

First, check out the FAQ below.  If it's a common question, you'll see the answer here.  If you need more specific assistance, we are always available to answer questions.  Just email us at! Just remember that we may be in a different time zone and that we work regular business hours.

When does my access to the program or site end?

Never! Once you have an account, you can always access what you have learned.

Does the program include Supervision?

Supervision is a separate activity from the program. Natasha is available for  You can send requests for the most up-to-date information about supervision opportunities to or visit for more information.

Can I deduct my continuing education expenses?

This is a question for your accountant or tax preparer. You may request a receipt for this purpose or to get reimbursement from your employer if they pay for continuing education.

What is The Buehler Institute?

The Buehler Institute Psychological Services, Inc. is incorporated in the State of California to provide psychological services, including continuing education. The Buehler Institute is approved by the American Psychological Association, American Association of Sexuality Educators, Counselors, and Therapists, and California Board of Registered Nurses to provided continuing education (CE).

What if I have to change my payment method?

Please contact the payment platform directly. Most of our learners have accounts serviced by Stripe.  Both Stripe and PayPal act as an intermediary company to process credit card payments and has a feature that allows us to offer a payment plan. While we have access to information about your payments, we cannot access your payment method. Thanks for understanding!

What is the refund policy for programs?

You have one week to decide if the program is right for you. If you withdraw, you will receive a refund less $50.00 processing fee. For standalone programs, if you determine the course is not as described or does not fit your needs in any way, please contact us for either course credit or refund. All requests for refund must be made in writing and can be emailed to

What happens if I run into a personal issue and cannot complete the program?

Since there is no deadline, it is fine to put the program on pause. If you need to put your payment plan on pause as well, we can assist you with that, but we will also temporarily suspend your account.  All of your progress be saved. Just let us know when you want to resume and we’ll have you going again as quickly as possible.